The Cumberland County Prothonotary team began looking at the way operations were run within their court system and knew there was a better way for their county to do business and reduce their budget.

Internal case management processes were antiquated and filled with paper files and manual paperwork. Nothing was automated. Case processing time was high and error prone.

After extensive research on various marketplace solutions to address these challenges, the Cumberland County team selected Paperless Solutions because of our strategic ability to offer multiple, unified solutions that would prove to be scalable across the organization.

The Results

• The County has more than doubled its cases processed without adding personnel or staff hours.

• 24/7/365 eFiling has eliminated the hinderance of limited in-person processing hours.

• eFiling has reduced the time needed to file cases from 15-20 minutes to only 90 seconds.